American Airlines, Inc.

A method that includes generating, using a communication application, a conversation thread so that the conversation thread is displayed on a user interface to members of the conversation thread, with the conversation being associated with an event that has an expected event timeline and the members being associated with the event. The method includes posting, using the communication application, a member post and an automated post to the conversation thread, performing sentiment analysis, using a machine learning model, of the member post; identifying, based on the sentiment analysis and the automated post, a predicted delay to the expected event timeline; sending, to the communication application and from the machine learning model, a predicted delay notice; receiving, by the communication application, the predicted delay notice; and automatically posting, using the communication application and in response to the receipt of the predicted delay notice, the predicted delay notice to the conversation thread.

A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

A system and method of providing a context-based communication platform includes storing an executable application on a computer readable medium within each remote computer in a plurality of remote computers, wherein when the application is executed the application is associated with an individual user; receiving, at a server and from the application within each remote computer in the plurality of remote computers, user contact data and user context data for each individual user, wherein the user context data includes data regarding at least one of: a role of the individual user; the location of the individual user; and a work assignment of the individual user; storing, in a database that is in communication with the server, the user contact data and user context data for each individual user; receiving, at the server, a communication that includes user context data associated with an intended recipient, the identity of which is unknown, wherein the intended recipient is one of the individual users; and identifying, using the server and the database, the user contact data of the unknown intended recipient based on the user context data associated with the unknown intended recipient.

A computing device including a display screen, the computing device being configured to display on the screen a visual indication of a health status of a monitored application, wherein the screen displays a listing of interfaces, with each interface affecting the health of the application. Each interface is associated with physical host location(s) and the computing device is additionally configured to display on the display screen a set of status icons associated with each interface in the listing of interfaces. The status icons are simultaneously arranged in a first grouping to visually depict a physical host location associated with the interfaces and a second grouping to visually depict dependencies common between interfaces. Each status icon includes a visual indicator indicating an interface health status of the interface, and the combination of the visual indicators form the visual indication of the health status of the monitored application.

A method that includes: receiving, by a processor(s), a user identifier and an authentication identifier that are associated with a user of a computer gaining direct access to information within a first application; displaying, on a GUI of the computer, a first window associated with the first application; displaying, on the GUI and simultaneously with the first window, a second window associated with a second application to initiate a chat session; after displaying the first and second windows, receiving by the processor(s), a user input associated with an information request; identifying, using the processor(s) and the second application, contextual inputs associated with the session and/or the user; accessing, using the processor(s) and the second application, a third application; identifying, using the processor(s) and the second application, information relevant to the information request within the third application; and displaying a response to the first information request in the second window.

A method that includes: receiving, by a processor(s), a user identifier and an authentication identifier that are associated with a user of a computer gaining direct access to information within a first application; displaying, on a GUI of the computer, a first window associated with the first application; displaying, on the GUI and simultaneously with the first window, a second window associated with a second application to initiate a chat session; after displaying the first and second windows, receiving by the processor(s), a user input associated with an information request; identifying, using the processor(s) and the second application, contextual inputs associated with the session and/or the user; accessing, using the processor(s) and the second application, a third application; identifying, using the processor(s) and the second application, information relevant to the information request within the third application; and displaying a response to the first information request in the second window.

A system and method of providing a context-based communication platform includes storing an executable application on a computer readable medium within each remote computer in a plurality of remote computers, wherein when the application is executed the application is associated with an individual user; receiving, at a server and from the application within each remote computer in the plurality of remote computers, user contact data and user context data for each individual user, wherein the user context data includes data regarding at least one of: a role of the individual user; the location of the individual user; and a work assignment of the individual user; storing, in a database that is in communication with the server, the user contact data and user context data for each individual user; receiving, at the server, a communication that includes user context data associated with an intended recipient, the identity of which is unknown, wherein the intended recipient is one of the individual users; and identifying, using the server and the database, the user contact data of the unknown intended recipient based on the user context data associated with the unknown intended recipient.

A method that includes: receiving, by a processor(s), a user identifier and an authentication identifier that are associated with a user of a computer gaining direct access to information within a first application; displaying, on a GUI of the computer, a first window associated with the first application; displaying, on the GUI and simultaneously with the first window, a second window associated with a second application to initiate a chat session; after displaying the first and second windows, receiving by the processor(s), a user input associated with an information request; identifying, using the processor(s) and the second application, contextual inputs associated with the session and/or the user; accessing, using the processor(s) and the second application, a third application; identifying, using the processor(s) and the second application, information relevant to the information request within the third application; and displaying a response to the first information request in the second window.