CSC Holdings, LLC

Systems, methods, and apparatuses disclosed herein can diagnose one or more potential sources of various errors, faults, and/or failures within the service provider network and/or to identify various recommended actions to be performed on these one or more potential sources to remedy the errors, faults, and/or failures. These systems, methods, and apparatuses can execute one or more diagnostic tools to identify the one or more potential sources for the errors, faults, and/or failures and/or to identify the recommended actions to be performed on these one or more potential sources to remedy these errors, faults, and/or failures. These systems, methods, and apparatuses effectively combine the different conventional diagnostic tools into a seamless interactive visual interface to provide a holistic view of one or more customer premises within the service provider network. This allows personnel of the service provider network to quickly and/or accurately identify the one or more potential sources for the errors, faults, and/or failures and/or identify the recommended actions to be performed on these one or more potential sources to remedy these errors, faults, and/or failures.

Centralized storage and playback of user-recorded television programming eliminates the need for expensive DVR devices to be deployed in the field. Further, the methods used to initiate storage and provide playback of stored media respect copyright principles.

A remote control device testing environment evaluates operational performance of physical implementations of remote control devices. This operational performance of the physical implementations of the remote control devices allows the integrated circuits of the remote control devices as well as integrated circuit interfaces electrically coupling these integrated circuits to each other to be evaluated. Additionally, the interconnection, such as electrical coupling to provide an example, between these integrated circuits and/or the integrated circuit interfaces can be evaluated which otherwise would not be evaluated by software simulation alone. Moreover, the evaluating of this operational performance of the physical implementations of the remote control devices allows these remote control devices to be in evaluated in a real world environment with exposure to various environmental factors, such as temperature, humidity, and/or electromagnetic interference to provide some examples. Furthermore, the evaluating of this operational performance of the physical implementations of the remote control devices allows interactions between these remote control devices and other electronic devices to be evaluated.

Systems, methods, and apparatuses disclosed herein can evaluate collections of operational information received from one or more subscriber devices to determine one or more Quality of Experience (QoE) scores for the one or more subscriber devices and/or one or more subscriber premises that are associated with the one or more subscriber devices. Generally, the one or more QoE scores can represent one or more numerically quantitative measures relating to the facilitation of a service by a service provider system. In some embodiments, the one or more QoE scores can represent one or more numerically quantitative measures relating to the experience of one or more subscribers that are associated with the one or more subscriber devices. In these embodiments, the one or more QoE scores can represent numerically quantitative measures of the subjective experience, for example, satisfaction or unsatisfaction, of the one or more subscribers with the service.

Systems, methods, and apparatuses disclosed herein can monitor an upstream direction. These systems, methods, and apparatuses can analyze the upstream direction to numerically quantify an upstream utilization of the upstream direction. These systems, methods, and apparatuses can analyze the upstream utilization of the upstream direction to identify whether a minislot bug is present or absent within the upstream direction. These systems, methods, and apparatuses can thereafter perform one or more corrective actions to remedy the minislot bug wen present in the upstream direction.

A first user profile that indicates a first user type may be identified based on a request to generate a content campaign for a first communication medium that targets the first user type. A second user profile for a content provider of a second communication medium may be identified based on the generated content campaign and an amount of attributes of the first user profile mapped to attributes of a second user profile exceeding a threshold. The generated content campaign may be modified to target a second user type indicated by the second user profile that matches the first user type. A content item may be sent to a user device associated with the first user type and a user device associated with the second user type based on the modified content campaign.

The formulation and execution of a connectivity policy is disclosed herein to improve the performance of a wireless network (WN). A wireless access point (WAP) within the WN identifies electronic devices that have been granted access to the WN and/or are associated with the WAP to provide a connectivity catalog that forms the basis of the connectivity policy. This connectivity catalog is communicated to other WAPs within the network. In some situations, these other WAPs can execute the connectivity policy to deny access to electronic devices within the connectivity catalog to their corresponding networks. For example, these other WAPs can execute the connectivity policy on those electronic devices that are within a prescribed connectivity distance from the WAP that provided the connectivity catalog.

A method, system, and computer program product to provide a synthetic device ID for a device is provided herein. The method includes receiving a request from the device to obtain a service from a vendor, where the device is associated with an internal device ID. The method further includes generating the synthetic device ID for the device and associating the device, the internal device ID, the vendor, and the synthetic device ID. The method also includes transmitting the synthetic device ID to the vendor, and internally tracking the request based on the association.

A three-dimensional image transformation, executing on one or more computer systems, can mathematically transform a first two-dimensional image space onto a second two-dimensional image space using a three-dimensional image space. The three-dimensional image transformation can project the three-dimensional image space onto the first two-dimensional image space to map the first two-dimensional image space to the three-dimensional image space. Thereafter, the three-dimensional image transformation can project the second two-dimensional image space onto the three-dimensional image space to map the three-dimensional image space to the second two-dimensional image space.

Embodiments include a system, method, and a computer program product for notifying a technician when a repair task the technician is addressing may be negatively impacted by a nearby fault and/or if the technician is qualified to repair a nearby fault. The technician is qualified if the technician has the necessary skills, parts (e.g., materials), and/or equipment (test equipment) required to repair the nearby fault. In addition, embodiments include receiving and responding to queries from a technician to: determine whether any of the repair tasks associated with the technician's assigned tickets are futile tasks based on newly received faults or pending tickets; and determine whether the querying technician is qualified to address (e.g., repair) any newly received faults or pending tickets.