Company patents
Genesys Cloud Services, Inc.
Genesys Cloud Services, Inc. demonstrates a surprising shift in its patent strategy, with a strong emerging focus on "Databases & Information Retrieval," which saw a remarkable 400.0% year-over-year growth in 2025, despite its relatively smaller share (17.8%) of the total portfolio. Concurrently, the company appears to be shifting priorities away from "Cryptographic Mechanisms," which experienced a 100.0% decline in 2026 so far, and "Web & Cloud Service Protocols," which saw a 100.0% decline in 2025.
Patent Trend by Technology Area
Yearly patent publications since 2023
Product themes
Product-level themes inferred from filings since 2023, with category chips showing where each theme appears. Select a theme to filter the patents below.
169 US filings (since 2023) · 12 categories · 19 themes
Systems and methods for automatically managing telephone calls, including intelligent routing based on various criteria, scheduling callbacks, and processing emergency calls.
AI systems designed to engage in natural language dialogue, maintain conversation state, understand user intent, and generate relevant responses, often across multiple communication channels or modalities.
Technologies for generating artificial speech that is personalized, context-aware, or adaptable to specific virtual agents or messaging campaigns, often utilizing text-to-speech (TTS) and audio caching for efficient delivery.
Systems and methods utilizing artificial intelligence, particularly large language models and neural networks, to extract, summarize, generate, or categorize information from unstructured or semi-structured data sources.
Features within messaging platforms that enhance user interaction and content consumption through intelligent suggestions, content persistence mechanisms, engagement analytics, and adaptive presentation of conversational media.
Techniques for monitoring system components and behaviors to anticipate failures, performance degradation, or anomalies, often leveraging machine learning for pattern recognition and forecasting.
Methods and systems for enhancing the security and privacy of electronic messages, often by integrating contextual data such as location, social network graphs, or user authentication levels to control access, filter content, or enable specific group interactions.
Techniques for generating human-like text or other content using large pre-trained models, often involving prompt engineering, speculative decoding, or multi-modal inputs for content creation.
Methods and systems for identifying, extracting, and structuring specific entities, relationships, or insights from text-based documents, often involving techniques like named entity recognition, relation extraction, or summarization.
Focuses on using distributed ledger technology (DLT) like blockchain to secure financial transactions, manage digital identities, or ensure data integrity and traceability across various applications.
Methods and systems for integrating, transforming, and managing complex or domain-specific data from disparate sources into a unified structure, often for specific applications like social networks, genomics, or business forms.
Systems and methods for automating multi-step tasks, business processes, or service interactions, often involving AI agents, programmable interfaces, or formal orchestration languages to streamline operations.
Utilizing machine learning, particularly deep learning, to analyze medical data such as images, sensor readings, or physiological signals for disease prediction, diagnosis, or treatment assessment.
Systems designed to streamline and automate various commercial transactions, including mobile-enhanced processes, secure online checkouts, customer service interactions, and privilege issuance, often leveraging digital authentication.
Systems that use user data, preferences, and machine learning to generate tailored advice, product recommendations, goal-setting plans, or contextual information for individuals across different domains.
Techniques to improve the accuracy and robustness of Automatic Speech Recognition (ASR) systems by incorporating contextual information, dynamic hint words, or customized machine learning models for specific domains or users.
Core infrastructure and operational techniques for efficient and reliable message handling, including server-side logic for managing subscriptions, aggregating messages, optimizing network connections, and ensuring data consistency across distributed messaging services.
Techniques for combining and analyzing information from multiple distinct data modalities (e.g., text, image, video, audio, sensor data) to derive richer insights or improve system performance and decision-making.
Systems and methods for encrypting data at a fine-grained level (e.g., per data unit or based on sensitivity) and controlling access to it, often involving delegated authorization, contextual policies, or secure data sharing.
Patents
Showing 141-150 of 176