RapidSOS, Inc.

Systems and methods include providing emergency call status with location indicator attributes. Providing emergency call status includes providing an emergency response applications to PSAPs. Providing emergency call status includes displaying a jurisdictional view of at least one of the PSAPs. Providing emergency call status includes receiving a location of a mobile device or communications device, in response to an emergency call/session made by the communications device. Providing emergency call status includes determining that the location of the communications device is within a jurisdiction of the at least one of the PSAPs. Providing emergency call status includes displaying, on an interactive map, a location indicator corresponding to the location of the communications device. Providing emergency call status includes applying different colors to the location indicator to denote a status of the emergency session.

Disclosed are systems, methods, and media capable of generating and implementing emergency flows. The emergency flow is highly customizable and can connect with various stakeholders (user, emergency contacts, corporate representatives, emergency service provider personnel, etc.). The systems, methods, and media can be triggered in various ways including user input (e.g. voice command) or by sensors (e.g. by using sound detection capabilities).

A method implements; obtaining emergency call data from one or more functional elements of an emergency communication center (ECC) by an interoperability apparatus; sending the emergency data from the interoperability apparatus to a cloud-based emergency data management system; converting a portion of the emergency data into a data object at the cloud-based emergency data management system; providing the data object to an instance of a cloud-based application provided by the cloud-based emergency data management system, where the instance is executed using a browser on a computer located at the ECC, and the data object updates a map view within a graphical user interface provided by the instance; and providing update data from the cloud-based emergency data management system to a computer-aided-dispatch system using the interoperability apparatus. The emergency data includes: ANI/ALI (Automatic Number Identification/Automatic Location Identification) data, call detail record (CDR) data, AVL (Automatic Vehicle Location) data, and voice data.

An emergency management system (EMS) may be used to provide and deduplicate multi-channel emergency response requests for an emergency responder application. EMS may receive, from an emergency communications center (ECC), a first emergency response request over a first channel and a second emergency response request over a second channel. The first or second channel may at least partially include over-the-air UHF or VHF dispatch transmissions that may be recorded as audio data. EMS may compare addresses, types of emergencies (e.g., fire, medical, etc.), and/or requested services (e.g., fire, medical, etc.) to determine if the first and second emergency response requests are the same. If the requests are the same, EMS deduplicates the requests so that an emergency responder application displays/provides a combined request (reducing distractions of first responders). Providing multi-channel emergency response requests may enable validation and error correction of requests provided to and by an emergency responder application.

A disclosed method of operating an emergency data management system includes: obtaining emergency data related to an emergency call to an emergency communication center (ECC) by a cloud server of the emergency data management system independent from the ECC; obtaining an address for the emergency call via a connectivity device located at the ECC, where the connectivity device is operatively coupled to the cloud server; matching the address to an ECC computer-aided-dispatch (CAD) system incident record address; and sending the emergency data to the ECC CAD system incident record corresponding to the matched CAD system incident record address.

An emergency management system (EMS) generates a likelihood of a 911 service outage for a public safety access point (PSAP). The EMS receives supplemental call data for mobile devices that initiated 911 calls to a public safety answering point (PSAP). The EMS generates a 911 call volume metric for the 911 calls. The EMS receives a number of queries from the PSAP for a portion of the supplemental call data that corresponds to the 911 call volume metric. The EMS tracks the number of queries received from the PSAP. The EMS determines the likelihood of a 911 service outage for the PSAP based on the 911 call volume metric and the number of queries received. The EMS notifies the PSAP of the likelihood of the 911 service outage (e.g., with an outage score).

An emergency management cloud server operative to be communicatively coupled to a user device and to a plurality of emergency service provider (ESP) terminals at a plurality of ESPs, the emergency management cloud server configured to: identify a user in an emergency, the user associated with the user device; obtain a location of the emergency, the location generated by the user device; determine an ESP, from the plurality of ESPs, that can provide an emergency response to the location based on the location being within a service area of the ESP; provide a prompt at an ESP terminal of the ESP to initiate communication with the user device via the emergency management cloud server; receive an input from the ESP terminal in response to the prompt; and initiate a real time messaging session between the user device and the ESP terminal in response to the input.

A disclosed method implements training an artificial intelligence module in a cloud-based emergency data management system using training data comprising emergency call data from an emergency communication center (ECC); generating a script, in response to the training data, by the artificial intelligence module, the script for converting emergency call data into a mapping subprocess format of the cloud-based emergency data management system; and configuring a cloud-based processor using the script.

A disclosed method of operating a cloud-based emergency data management system implements: receiving supplemental emergency data from a mobile device that placed an emergency call to an emergency communication center (ECC); obtaining ECC emergency data related to the emergency call by a connectivity device located at the ECC and operatively coupled to a functional entity of the ECC; determining a class of service for the emergency call based on the ECC emergency data; formatting the supplemental emergency data using the class of service; and sending the supplemental emergency data, formatted using the class of service, to an ECC computer-aided-dispatch (CAD) system to update a CAD incident record corresponding to the emergency call.

A disclosed method implements training an artificial intelligence module in a cloud-based emergency data management system using training data comprising emergency call data from an emergency communication center (ECC); generating a script, in response to the training data, by the artificial intelligence module, the script for converting emergency call data into a mapping subprocess format of the cloud-based emergency data management system; and configuring a cloud-based processor using the script.